Phone Numbers / Twilio

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Overview

To enable customers to reach your Phone Agent, you’ll need to connect it to a phone number. This number can then be shared on your website, Google Maps listing, business cards, or any other customer touchpoint.

There are two ways to get a phone number in Droxy:

1. Get a free US/Canada number through Droxy (paid plans only)
2. Import your existing Twilio number (any country)

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Adding a Phone Number

1. Navigate to Settings > Integrations in your Droxy dashboard
2. You should see the Phone Numbers integration in the list. Click on it.

3. You should see the Phone Numbers page where you can manage existing numbers and add new ones.

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Option 1: Get a Number Through Droxy

If you’re on a paid plan, you can get a free phone number for use in the US or Canada:

1. Click the Get New Number button

2. Select your desired country (US/Canada)
3. Browse available numbers by region/area code
4. Select your preferred number from the list
5. Click Continue to add the number to your account

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Option 2: Import from Twilio

For numbers outside the US/Canada, or if you prefer to use your own Twilio account, you can import an existing Twilio number:

1. First, get a number from Twilio by following this official guide for your desired country and region
2. In your Integrations > Phone Numbers page, click Import from Twilio

3. You’ll need to provide:
   • Your Twilio phone number (in international format, e.g., +1XXXXXXXXXX)
   • Twilio Account SID (found in your Twilio Console)
   • Twilio Auth Token (found in your Twilio Console)
4. Click Import to complete the process

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Managing Phone Numbers

After adding a phone number, you will see it in the list below. You can then follow this guide to connect it to a Phone Agent.