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Why Automatic Sync?

Knowledge is dynamic and constantly evolving. While human employees stay updated through announcements and documentation updates, AI agents need a systematic way to maintain current knowledge. This is where automatic sync becomes crucial.

The automatic sync feature ensures your AI agents always have access to the most up-to-date information, enabling them to:

  • Provide accurate responses based on current information
  • Stay aligned with latest company policies and procedures
  • Reflect recent product updates or changes
  • Maintain consistency with current business practices

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How to Configure Automatic Sync

Automatic sync is currently available for Website and Google Drive knowledge data sources. You can configure sync settings in two ways:

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During Initial Upload

When uploading a new resource, select your preferred sync frequency from the dropdown menu:

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After Upload

You can modify the sync frequency for existing knowledge items at any time:

  1. Navigate to the Knowledge section
  2. Click the menu icon ⋮ next to the knowledge item
  3. Select Edit sync status
  4. Choose your desired sync frequency

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Sync Process

The sync process uses knowledge tokens for each sync operation. Make sure to select a sync frequence that is appropriate for your plan and the nature of your knowledge item.

Once configured, the sync process works automatically:

  • Droxy retrieves and updates knowledge at your specified interval
  • The knowledge item is refreshed with the latest content
  • Agents using this knowledge item immediately gain access to the updated information
  • No manual intervention is required to maintain current knowledge
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