Configure your agent’s behavior to suit your business needs:
Behavior: Define the agent’s role, personality, and communication style. Be specific about how the agent should interact with visitors. Use the built-in prompt generator to create and refine your agent’s instructions.
Model: Select the LLM powering your agent (e.g., GPT-6 Luna, Claude Sonnet 5.5, Gemini 3 Flash). Each model consumes different amounts of tokens and has different capabilities.
Knowledge Restrictions: Choose whether to restrict the agent’s responses to only your provided knowledge content. Make sure to specify to the agent what to answer if the knowledge base doesn’t contain an answer.
Emojis: Choose whether to enable emojis in the agent’s responses
You can enable the following tools to enhance messaging agent functionality:
Takeover Request: Enables the agent to automatically request a conversation to be taken over by a human agent when appropriate or when the user requests to speak to a human. You will receive a notification about the takeover request.
Each tool can be toggled on/off using the switches, allowing you to customize the feature set based on your needs.
You can pause your Facebook agent at any time to take over and respond to messages manually. This will stop the agent from responding to new messages.To pause your agent:
Click the ... menu on your agent’s card
Select Pause
You can also resume your agent by clicking the ... menu on your agent’s card and selecting Resume.
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Choose a Facebook Page`}),`\n`,_jsx(_components.p,{children:`Select the Facebook Page you want to connect.`}),`\n`,_jsx(Warning,{children:_jsx(_components.p,{children:`Make sure to not unselect previously selected pages.`})}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/2-select-page.png?fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=6890db41c5b40c577dfc6d5fceaaa72d`,alt:`Select Facebook Page`,\"data-og-width\":`1112`,width:`1112`,\"data-og-height\":`1330`,height:`1330`,\"data-path\":`images/documentation/integrations/facebook/meta-popup/2-select-page.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/2-select-page.png?w=280\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=92183a90a316e165722468608116e253 280w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/2-select-page.png?w=560\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=ef371e95a15742487a55ce5e6f34e134 560w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/2-select-page.png?w=840\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=c541b55a75dccd59dd0a0d19108e4e8f 840w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/2-select-page.png?w=1100\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=edd56b83d2175c884f642914f37a963c 1100w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/2-select-page.png?w=1650\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=c951514fb5e36149fca1549b12d704f0 1650w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/2-select-page.png?w=2500\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=5abe8268716e3b0e8d90e3d12a1a5463 2500w`})}),`\n`,_jsx(Heading,{level:`3`,id:`4-confirm-the-connection`,children:`4. Confirm the connection`}),`\n`,_jsxs(_components.p,{children:[`Click on `,_jsx(_components.strong,{children:`Save`}),` to accept sharing your Facebook Page with Droxy.`]}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/3-accept.png?fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=463f9c551175a25738c149d70c2fb485`,alt:`Confirm Connection`,\"data-og-width\":`1112`,width:`1112`,\"data-og-height\":`1330`,height:`1330`,\"data-path\":`images/documentation/integrations/facebook/meta-popup/3-accept.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/3-accept.png?w=280\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=e8502540b878d40d1ffbdc5e8719e71c 280w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/3-accept.png?w=560\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=10c1a8ab54d824ebd34e6c8a7319ee9d 560w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/3-accept.png?w=840\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=ed72c57a1963ce95f40046eebc4556d1 840w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/3-accept.png?w=1100\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=26ca0241d9feaae1861956f4aebef97f 1100w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/3-accept.png?w=1650\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=592abf33edfc86949eca7ef659cbe2da 1650w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/3-accept.png?w=2500\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=c5472907e8f0d51cfb45a45123f64f31 2500w`})}),`\n`,_jsxs(_components.p,{children:[`Click on `,_jsx(_components.strong,{children:`Got it`}),` to complete the connection process.`]}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/4-got-it.png?fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=883e58bd4efb85d1976da95dbe389032`,alt:`Got it`,\"data-og-width\":`1112`,width:`1112`,\"data-og-height\":`1330`,height:`1330`,\"data-path\":`images/documentation/integrations/facebook/meta-popup/4-got-it.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/4-got-it.png?w=280\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=832f8dad2d814857e025bd1439ec217c 280w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/4-got-it.png?w=560\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=1afb02708bacb51d0cc5c1c0251e57f5 560w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/4-got-it.png?w=840\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=70b855d2f589b18f5ff4ec68813e4dea 840w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/4-got-it.png?w=1100\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=91f5f2dbe7082b707f6aae86ea962d1a 1100w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/4-got-it.png?w=1650\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=3d737b41021950fb919ebf1ab44501cb 1650w, https://mintcdn.com/droxy/HOdum5UyXwRG-ShM/images/documentation/integrations/facebook/meta-popup/4-got-it.png?w=2500\u0026fit=max\u0026auto=format\u0026n=HOdum5UyXwRG-ShM\u0026q=85\u0026s=ed60e75df2b26d1a98692ba88a66bd0a 2500w`})}),`\n`,_jsx(Heading,{level:`2`,id:`setting-up-your-facebook-messaging-agent`,children:`Setting up your Facebook Messaging Agent`}),`\n`,_jsxs(_components.p,{children:[`In the Droxy dashboard, go to the `,_jsx(_components.strong,{children:`Agents`}),` section and click on `,_jsx(_components.strong,{children:`+ Add`}),`. Then select `,_jsx(_components.strong,{children:`Facebook Agent`}),` in the `,_jsx(_components.strong,{children:`Messaging`}),` category.`]}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/droxy/I4AvPcTQJGk7K3_u/images/documentation/agents/selection/facebook-messaging.png?fit=max\u0026auto=format\u0026n=I4AvPcTQJGk7K3_u\u0026q=85\u0026s=6388551021222a1708ca7933e489ec53`,alt:`Select Facebook Agent`,\"data-og-width\":`1788`,width:`1788`,\"data-og-height\":`1006`,height:`1006`,\"data-path\":`images/documentation/agents/selection/facebook-messaging.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/droxy/I4AvPcTQJGk7K3_u/images/documentation/agents/selection/facebook-messaging.png?w=280\u0026fit=max\u0026auto=format\u0026n=I4AvPcTQJGk7K3_u\u0026q=85\u0026s=729ca9d99c4e7f88b2d6742a5b20cebb 280w, https://mintcdn.com/droxy/I4AvPcTQJGk7K3_u/images/documentation/agents/selection/facebook-messaging.png?w=560\u0026fit=max\u0026auto=format\u0026n=I4AvPcTQJGk7K3_u\u0026q=85\u0026s=9e1f0128dae50c3bc18a0ec86f8593a5 560w, https://mintcdn.com/droxy/I4AvPcTQJGk7K3_u/images/documentation/agents/selection/facebook-messaging.png?w=840\u0026fit=max\u0026auto=format\u0026n=I4AvPcTQJGk7K3_u\u0026q=85\u0026s=87bf9cb633e6f415715ec00d1cba357f 840w, https://mintcdn.com/droxy/I4AvPcTQJGk7K3_u/images/documentation/agents/selection/facebook-messaging.png?w=1100\u0026fit=max\u0026auto=format\u0026n=I4AvPcTQJGk7K3_u\u0026q=85\u0026s=81c02a11faef55260f5290d40b31c5ba 1100w, https://mintcdn.com/droxy/I4AvPcTQJGk7K3_u/images/documentation/agents/selection/facebook-messaging.png?w=1650\u0026fit=max\u0026auto=format\u0026n=I4AvPcTQJGk7K3_u\u0026q=85\u0026s=af4c69ad64259b3011ff26793b36fedc 1650w, https://mintcdn.com/droxy/I4AvPcTQJGk7K3_u/images/documentation/agents/selection/facebook-messaging.png?w=2500\u0026fit=max\u0026auto=format\u0026n=I4AvPcTQJGk7K3_u\u0026q=85\u0026s=30e10a067c43ab0efe0a0917b5b3c3ba 2500w`})}),`\n`,_jsx(Heading,{level:`3`,id:`1-basics`,children:`1. Basics`}),`\n`,_jsx(_components.p,{children:`Configure the basics for your Facebook agent:`}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/droxy/PYQi07ER2Z1UGGRz/images/documentation/agents/messaging/facebook/basics.png?fit=max\u0026auto=format\u0026n=PYQi07ER2Z1UGGRz\u0026q=85\u0026s=f69b4e6478d5e4edcc002a6fb313575e`,alt:`Basics`,\"data-og-width\":`2424`,width:`2424`,\"data-og-height\":`244`,height:`244`,\"data-path\":`images/documentation/agents/messaging/facebook/basics.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/droxy/PYQi07ER2Z1UGGRz/images/documentation/agents/messaging/facebook/basics.png?w=280\u0026fit=max\u0026auto=format\u0026n=PYQi07ER2Z1UGGRz\u0026q=85\u0026s=dca09465135c631e7921e7875a5af6a4 280w, https://mintcdn.com/droxy/PYQi07ER2Z1UGGRz/images/documentation/agents/messaging/facebook/basics.png?w=560\u0026fit=max\u0026auto=format\u0026n=PYQi07ER2Z1UGGRz\u0026q=85\u0026s=9894c3c907b5284b011d2a64e5aeebbd 560w, https://mintcdn.com/droxy/PYQi07ER2Z1UGGRz/images/documentation/agents/messaging/facebook/basics.png?w=840\u0026fit=max\u0026auto=format\u0026n=PYQi07ER2Z1UGGRz\u0026q=85\u0026s=640ab53ec82385375bf220100d20a2d5 840w, https://mintcdn.com/droxy/PYQi07ER2Z1UGGRz/images/documentation/agents/messaging/facebook/basics.png?w=1100\u0026fit=max\u0026auto=format\u0026n=PYQi07ER2Z1UGGRz\u0026q=85\u0026s=ddfb9def09b3b1af202771828678aba8 1100w, https://mintcdn.com/droxy/PYQi07ER2Z1UGGRz/images/documentation/agents/messaging/facebook/basics.png?w=1650\u0026fit=max\u0026auto=format\u0026n=PYQi07ER2Z1UGGRz\u0026q=85\u0026s=b3e8b5a5a52cfb0cc46461e0417ef6ad 1650w, https://mintcdn.com/droxy/PYQi07ER2Z1UGGRz/images/documentation/agents/messaging/facebook/basics.png?w=2500\u0026fit=max\u0026auto=format\u0026n=PYQi07ER2Z1UGGRz\u0026q=85\u0026s=567d05081d0ccd701a2ac82f51c892ca 2500w`})}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Name and Avatar`}),`: Give your agent a name and upload an avatar image that will be displayed in your dashboard`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Connected Account`}),`: Choose a Facebook Page to connect to your agent`]}),`\n`]}),`\n`,_jsx(Heading,{level:`3`,id:`2-configuration`,children:`2. 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